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Welcome to Ascentia Lettings

Our strategy for managing the disruption caused by the Coronavirus:

Ascentia Lettings strategy for managing the disruption caused by Coronavirus COVID-19.

We shall monitor and follow the Government directives which are subject to change. These directives may have an impact on the services we are able to provide.

Our primary concern is for the safety and welfare of our Staff, our maintenance Contractors’ staff acting on behalf of our Landlords and our Landlords and Tenants both current and future.

During the course of this outbreak we would encourage all communications to be via email and telephone as our office is now closed. We shall do our best to respond as quickly as possible to any communications. We will operate the best possible service remotely. All phone numbers and email address shall remain the same which we can access remotely. Please continue to contact us on 01635 522111 or by email on info@ascentialettings.co.uk

Maintenance contractors working on behalf of Landlords will have their own policies in place and we shall update both Tenants and Landlords with regard to any change in contractors working practices as we receive notifications. Any maintenance requested by Tenants will only be carried out by available contractors subject to UK Government Coronavirus COVID-19 advice https://www.gov.uk/coronavirus, adhering in particular to guidelines on preventing the spread of infection.

Interim inspections of properties as part of our Management service will be suspended to limit unnecessary personal contact. We shall endeavour to respond to any reported maintenance issues as quickly as possible. All in accordance with Coronavirus COVID-19 Government guidelines.

We shall continue to monitor the situation and keep you informed

Ascentia Lettings and Property Management is based in the centre of Newbury and conveniently situated to cover Berkshire, Hampshire, Oxfordshire and Wiltshire. The managing partners have over 50 years combined experience within the residential housing market and can therefore provide a wealth of experience to both landlords and tenants.

From our modern office in Newbury, we advertise properties to rent via the local press and the internet, including www.rightmove.co.uk . Landlords and tenants are welcome to visit our office in Newbury at 78 Bartholomew Street, Newbury, RG14 7AB.

Please contact us on

   tel: 01635 522111

   fax: 01635 569545

   email: info@ascentialettings.co.uk

Ascentia Lettings is a member of:

Safeagent, which is a client money protection scheme: www.safeagents.co.uk

The Property Ombudsman, which is a redress scheme: www.tpos.co.uk